Refund and Returns Policy

 Overview

At CRUNCHQUENCH, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and returns policy carefully to understand your rights and responsibilities.

Refund and Returns Period

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

Eligibility for Returns

To qualify for a return, your item must:

• Be unused and in the same condition as when you received it.
• Be in its original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned, including but not limited to:

• Perishable goods (e.g., food, flowers, newspapers, or magazines).
• Intimate or sanitary goods.
• Hazardous materials.
• Flammable liquids or gases.

Additional non-returnable items:

• Gift cards.
• Downloadable software products.
• Certain health and personal care items.

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds are granted:

• Books with obvious signs of use.
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your return, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

1. Check your bank account again.
2. Contact your credit card company—it may take some time before your refund is officially posted.
3. Contact your bank; processing times can vary.

If you’ve done all of this and still have not received your refund, contact us at support@crunchquench.com.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. To request an exchange, email us at support@crunchquench.com and send your item to: [Insert Physical Address].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns

To return your product, mail it to: [Insert Physical Address].

Shipping Costs

• You are responsible for paying your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Trackable Shipping

For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking information.

Need Assistance?

For questions or concerns regarding refunds and returns, contact us at support@crunchquench.com.